(03) 9876 2862

CARMEN RENTAL PRIVACY POLICY

Effective Date: 18/10/2025
Company: Carmen Rental (H & T Consulting Pty Ltd)
ABN: 69 602 922 323 | ACN: 602 922 323

We at Carmen Rental value your privacy and are committed to protecting the personal information you entrust to us. This policy outlines how we collect, store, use, and disclose your information, in accordance with the Australian Privacy Principles (APPs) of the Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020 (collectively, the “Applicable Privacy Law”).


Information We Collect

When you use our services or website, we may collect:

  • Identity & contact details — your name, address, phone number, email

  • Driver’s licence / identification info — for verification and compliance

  • Payment & billing info — credit card or other payment details

  • Booking and rental data — dates, vehicle type, preferences

  • Communication records — emails, calls, feedback

  • Usage data & device info — IP address, browser type, cookies, etc


How We Use Your Information

We use your information for purposes including but not limited to:

  • Processing your booking, rental, and payment

  • Managing your account, communicating with you

  • Verifying identity and preventing fraud

  • Improving our services and personalizing your experience

  • Complying with legal and regulatory obligations

We will not sell your personal information to third parties. 

Disclosure & Sharing of Information

We may share your personal information with:

  • Service providers & partners necessary for running our business (e.g. payment gateways, IT)

  • Business affiliates, including Melbourne Motorsport Group Pty Ltd (ABN 72 656 625 428, ACN 656 625 428)

  • Regulators, law enforcement or courts when required by law

Any third party we share data with is required to handle it securely and in line with the Applicable Privacy Law. 

Data Security & Storage
We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. Information may be stored securely on our servers or by trusted third-party providers, whether in digital or physical form. 

Access, Correction & Deletion
You can request access to, or correction of, your personal information by contacting us at info@crental.com.au. We may request proof of identity before complying with your request. If you wish, we may also delete your data, unless we are legally obligated to keep it. 

Complaints & Resolution

If you believe your privacy rights have been breached, please contact us at:

We aim to respond to your complaint within 30 days. If you remain unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Cookies & Online Tracking
Our website may use cookies and tracking technologies to remember your preferences, gather analytics, and improve functionality. You can choose to disable cookies via your browser settings, though some site functions may be affected. 

Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting them on our website along with the revised effective date 

Contact Details
Carmen Rental (H & T Consulting Pty Ltd)
Address: 29 Metropolitan Avenue, Nunawading, VIC 3131
Phone: (03) 9876 2862
Email: info@crental.com.au
Website: crental.com.au