At Carmen Rental, the privacy and security of your personal information is important to us. We use your data solely to manage your bookings and provide personalised service at our Nunawading showroom.
Please consult the Carmen Rental privacy policy in the Privacy Policy section.
Your information may be accessed by our staff or trusted service providers within Australia to ensure smooth booking management. We take all reasonable measures to protect your data from unauthorised access or misuse.
You have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications. For any questions or privacy concerns, please contact us at info@carmenrental.com.au
Stay informed with the latest updates and happenings from Carmen Rental. From new vehicle arrivals to exclusive offers and community events, we aim to keep our customers in the know and inspired.
Whether you’re seeking tips for your next road trip, updates on our showroom vehicles, or special promotions, our news section ensures you’re always connected to the world of Carmen. Experience our curated insights, designed to make every journey memorable.
Subscribe to the Carmen Rental newsletter by entering your email at the bottom of the page. If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Carmen Rental newsletter.
You can also contact our Client Services with any questions regarding our Carmen Rental newsletter. Our Client Advisors will be delighted to assist you.
Carmen Rental experiences are by invitation only, curated for our valued guests. Our team carefully selects attendees based on availability and interest.
We offer a curated selection of vehicles designed to suit a variety of needs, from practical city cars to premium options for special occasions. Each vehicle is meticulously maintained to ensure a seamless and enjoyable driving experience. You may browse our fleet online or reach out to our Client Advisors for personalised recommendations.
To reserve a vehicle, simply choose your preferred date and time via our website, or contact our Client Advisors directly. Upon receiving your request, we will confirm your booking and provide all relevant details. For same-day bookings, please call us at (03) 9876 2862 for immediate assistance.
We accept a range of payment methods, including credit and debit cards and BNPL options. Full payment is required at the time of booking. Our team is happy to advise on the most convenient payment method to suit your needs.
Vehicles can be collected from our Nunawading showroom at the scheduled time. Our Client Advisors will ensure your rental is ready and provide a brief overview of the vehicle features. Please present a valid driver’s licence and booking confirmation upon collection.
If your plans change, bookings may be modified or cancelled by contacting our Client Advisors. We recommend notifying us as early as possible to help accommodate changes and ensure a smooth experience.
Our team is always available to assist with any questions or special requests. From booking guidance to vehicle recommendations, we are committed to making your experience with Carmen Rental seamless and enjoyable.
We offer a diverse range of vehicles to suit every need, from practical city cars for daily use to premium vehicles for special occasions. Each car in our fleet is carefully maintained to ensure safety, comfort, and a seamless driving experience.
Our vehicles are serviced every 5,000 km or every 6 months, whichever comes first, and undergo safety inspections before each rental. Key systems such as brakes, tyres, fluids, and electronics are checked regularly. We also rotate and refresh our fleet every 2-3 months to ensure clients always have access to modern, reliable, and clean vehicles
You may indicate a preferred vehicle when making a booking. While we cannot always guarantee a specific model, our Client Advisors will do their best to accommodate your request.
All vehicles are fully insured, providing peace of mind throughout your rental. Full insurance details will be provided at the time of booking.
Rental prices vary depending on vehicle type, rental duration, and any additional services. All fees are clearly displayed during booking.
Optional services, such as delivery, fuel top-ups, or premium insurance, may incur extra charges. Please contact us prior to your booking for a personalised quote.
Full payment is typically required at the time of booking to secure your vehicle. For long-term rentals, recurring billing may apply according to your plan.
IS MY PAYMENT INFORMATION SECURE?
Yes. All transactions are processed through secure, encrypted payment gateways that comply with Australian data protection standards.
Yes, a refundable security deposit may be required depending on the vehicle type and duration of the rental. The deposit is released once the vehicle is returned in its original condition.
Yes, a detailed invoice or receipt is automatically sent to your email once your payment has been processed.
You can cancel your booking by contacting our customer service team directly across all our contact channels.
Yes, you can cancel up to 24 hours before your scheduled pick-up time for a full refund. If you booked within 24 hours of pick-up, you have one hour after booking to cancel for free.
For cancellations after the free period, partial refunds apply:
For bookings over 2 days: refund minus one day’s cost
For bookings 2 days or shorter: refund minus half a day’s cost
If we must cancel your booking—for example, due to vehicle unavailability—you’ll receive a full refund or a free reschedule option.
Our Nunawading showroom and Client Service are available Monday to Sunday, from 9:30 AM to 5:30 PM (AEST). Online chat assistance is also available, with hours varying based on advisor availability.
Yes, please contact us as soon as possible to request modifications. We’ll do our best to accommodate your changes based on availability.
If you experience any issues—such as warning lights, mechanical concerns, or accidents—please contact us immediately. We’ll provide guidance and, if necessary, arrange a replacement vehicle or roadside assistance.
Yes. All Carmen Rental vehicles come with standard roadside assistance within Australia. Details will be provided at the time of collection.
We value your experience and welcome feedback. Please email us at info@crental.com.au or call our team directly. All concerns are reviewed by our management team to ensure fair and prompt resolution.
